Sewer Backups

An effective method of responding to a sewer system backup or basement backup has been established.  When a sewer backup call is received, an operator will respond as soon as possible.  The operator will determine if the blockage is within the collection system mainline by opening manholes and observing the flow.  If the water is backed up in the manhole or they note an obstructed flow in the manhole, the operator will return to the plant and get the jetter truck to clean the line and remove the plugging condition.  If the blockage is obviously occurring within a private property lateral itself, then the owner is notified.  During unmanned plant periods, please call the police department non-emergency dispatch.  The dispatch has the on-call phone number for the operator on duty.  Dispatch will then call this operator to inform them of the sewer backup call.  A report is filled out at the time of all sewer calls.

Regular Plant Hours are Monday-Friday 7:00 a.m. -3:30 p.m.  

To report a sewer system backup call – Cedarburg Water Recycling Center-(262) 375-7900

To report a sewer system backup after hours call-Cedarburg Police Dept. non-emergency - (262) 375-7620.